Refund Policy

We understand that billing questions sometimes arise following a radiology exam, and we are here to support you.

As a merchant service provider working with imaging centers and radiology practices, we process patient balances but do not directly bill for services.

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Refund Eligibility:

• A charge was incorrect

• The exam was cancelled

• There was a duplicate payment

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Refund Timeline: Once eligibility is confirmed, we initiate the refund back to the original payment method, typically completing the process within 7-10 business days.

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Required Information: Patients should retain their receipts and payment confirmation to help expedite the review process.

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How to Request a Refund:

• Patient's name

• Date of service

• Transaction reference

For refund inquiries, contact: RadinPay@Radinhealth.com