Leadership Team

Abhishek Ranjan is a seasoned operations and strategy leader with over a decade of experience driving customer success, process optimization, and team excellence in high-impact environments.

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As the Director of Support at Radin Health, Abhishek leverages his expertise in healthcare IT, SaaS operations, and AI-driven support frameworks to deliver exceptional service and client satisfaction.

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Abhishek led customer success and support organization, achieving operational efficiency and performance boost through strategic OKR/KPI frameworks. His leadership in deploying AI-powered automation and Jira Service Management workflows reduced resolution times and manual, while his focus on SLA governance and escalation protocols ensured consistent CSAT excellence. Abhishek’s ability to build trusted relationships with enterprise clients and serve as the final escalation point underscores his commitment to customer-centric outcomes.

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A skilled people manager, Abhishek fosters high-performing teams through mentorship, structured training, and feedback loops, driving reduction in support ticket volumes via self-service workflows. His deep understanding of healthcare IT ecosystems, including PACS/RIS and compliance frameworks like HIPAA and SOC2, enables him to align support strategies with Radin Health’s mission to deliver innovative radiology solutions.

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Holding an Executive MBA in Operations & Strategy from SIMS, Pune, Abhishek combines technical acumen with strategic vision. His data-driven approach, leveraging tools like Power BI and Python, empowers cross-functional collaboration and actionable insights, ensuring Radin Health’s support operations set the standard for excellence in the healthcare IT industry.